Support
Need help? Check the FAQs below or reach out directly.
How much does Tru Collective cost?
Tru Collective is free — every song and feature in the app is available at no charge, and creating an account costs nothing. If we add a paid tier in the future, it will be offered through Apple's In-App Purchase system.
Is my data private?
Yes. We collect only what's needed to run the app — your email address, likes, and mixtapes. We never sell your data to third parties. See our Privacy Policy for full details.
How do I delete my account?
Inside the app, go to My Stuff → Delete Account. This permanently removes your account and all associated data. You can also email us and we will delete it manually within 48 hours.
The app isn't playing audio. What should I do?
First check that your device is not on silent mode and that the volume is turned up. Try closing and reopening the app. If the issue persists, restart your device. If audio still won't play, contact us.
Can I use Tru Collective offline?
Currently Tru Collective requires an internet connection to stream music. Offline mode is on our roadmap.
How do I share a mixtape with a friend?
Open any mixtape (or a song's player screen) and tap Share. Your friend gets a link that opens in their browser — and opens directly in the app if they have it installed.
Is there an Android version?
Not yet. Tru Collective is currently iOS only. Android is on our roadmap — follow us for updates.